[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"exercise-145":3},{"payload":4,"id":46,"user":47,"level":53,"course":54,"activity":55,"activity_slug":56,"title":6,"topic":57,"tone":58,"stats":59,"created":62,"score":63,"is_favorite":64,"public":65,"is_external":64},{"text":5,"title":6,"choices":7},"Customer loyalty is not something a company can (0) BUY overnight. It is usually the result of many small decisions that make people feel valued.\n\nTo begin with, businesses need to (1) .......... their promises. If a website says delivery will take two days, customers expect it to arrive on time, not after a week. When problems happen, a quick apology and a clear solution can (2) .......... a long way.\n\nAnother key factor is consistency. People are more likely to return when the service is (3) .......... reliable, whether they shop online or in a store. Companies also try to (4) .......... in touch through newsletters or apps, but they must be careful not to annoy customers with too many messages.\n\nLoyalty schemes can help, but only if the rewards are (5) .......... worth the effort. If customers have to spend a fortune just to get a tiny discount, they may (6) .......... up and go elsewhere.\n\nFinally, the best brands listen. They ask for feedback and then (7) .......... action, showing that opinions matter. Over time, this builds trust, and trust is what (8) .......... customers coming back.","Customer Loyalty",{"1":8,"2":13,"3":18,"4":23,"5":27,"6":32,"7":37,"8":41},[9,10,11,12],"hold","save","guard","keep",[14,15,16,17],"go","run","move","walk",[19,20,21,22],"hardly","highly","deeply","closely",[24,25,9,26],"remain","stay","stand",[28,29,30,31],"fairly","nearly","shortly","barely",[33,34,35,36],"hand","set","give","take",[38,36,39,40],"do","put","make",[42,43,44,45],"leaves","keeps","holds","brings",145,{"id":48,"username":49,"first_name":50,"last_name":51,"image":52},21239,"giorgia-resini","Giorgia","Resini","https://lh3.googleusercontent.com/a/ACg8ocKRN78p92BgCAdWFgCDleWVHDVRr4rgdZrKAYCe6MxHj6I8Gg=s96-c","B2","Reading","Multiple Choice","multiple-choice","Create an exercise about how companies build customer loyalty.","Standard",{"times_played":60,"num_favorites":61},4,1,"2026-03-23T06:19:53",null,false,true]